Well, I called back and had someone else come - another technician. Christie was here at the time while I was at work and she asked questions I didn't know to, and the guy went out back and climbed the pole where the cable was outside, and found it had been ruined by water and squirrels. So, he repaired it and after that, the cable and modem are working quite well again. I called Insight and left a comment with his supervisor, since I figured I'd bitched enough times that it would only be fair.
![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
no subject
Date: 2007-05-27 08:11 am (UTC)